Frequently asked questions
A little clarity,
before you settle in.
From choosing a treatment to planning your arrival, here are the details that can help your visit feel simple from the start.
Email Keblish SpaBefore your visit
Arrive with less to think about.
Do you accept walk-ins?
Yes, walk-ins are welcome. To protect your time and improve availability, we recommend booking online or emailing ahead.
How early should I arrive?
Please plan to arrive about 10 minutes before your appointment.
Where are you located, and where can I park?
You can find our address and directions on the Contact page. Parking is available in front of the spa.
Which service should I choose for my first massage?
Swedish Massage is a comfortable place to start. Visit our Services page for a full description, treatment lengths, and pricing.
Can I request a specific massage therapist?
Yes. If a therapist from a previous visit felt like a good fit, you may request them when making your next appointment. Requests are noted, although availability can depend on the schedule.
Do you offer couples massage?
Yes, we are happy to offer couples massage. Please book online or email ahead so our team can help arrange your visit.
During your service
Comfort stays part of the conversation.
What should I wear?
Wear what feels comfortable to you. Loose clothing is practical before and after your visit. Treatments that use oil or hot stones may involve undressing to your comfort level.
How are draping and privacy handled?
Private treatment rooms and towels are used to support your comfort and privacy throughout the experience.
Can I ask to adjust the pressure at any time?
Yes. Please tell your therapist whenever you would like the pressure adjusted. If you are comfortable doing so, completing a service questionnaire before your session is another helpful way to share your preferences.
Can I request extra attention for a particular area?
Yes. If an area has been feeling especially uncomfortable and you would like it to receive more attention, please mention it before the service begins or note it on the service questionnaire.
Should I mention pregnancy, recent surgery, or a health condition in advance?
Yes. Please tell us in advance if you are pregnant, have recently had surgery, or have a health or physical condition that may be relevant to your visit. For medical guidance about whether massage is appropriate for you, please consult a qualified healthcare professional.
Booking & payment
Choose the way that feels easiest.
How can I make an appointment?
We recommend booking online through Fresha. Book online and choose an available service and time. You can also email our team.
Using a Groupon voucher? Please call (847) 388-6668 to book your appointment. Groupon voucher bookings cannot be made through Fresha.
Which payment methods do you accept?
We accept cash, credit cards, and gift cards.
Is payment required in advance?
Yes. Payment is collected before your service begins.
Is gratuity included?
No. Gratuity is not included and is entirely at your discretion.
How do I change or cancel an appointment?
Appointments made through Fresha are changed or cancelled according to Fresha’s current platform rules. If you booked by phone, please email us for assistance.
What happens if I am late or miss my appointment?
Appointments made through Fresha are handled according to Fresha’s current platform rules. If you booked by phone and cannot attend, please email us. A no-show for a phone booking may affect your ability to make a future appointment.
Gift cards
A little time, thoughtfully given.
Where can I purchase a physical gift card?
Please ask a member of our team at the front desk. You can choose the amount that feels right, and each physical card is valid at both Keblish Spa and Thanks Spa. Emailing ahead helps us prepare it before you arrive.
Do gift cards expire?
Our physical gift cards do not expire.